Experience: 2+ years
Qualification:
This is a professional position, and as such, we require, a Bachelor’s degree in computer science, computer information systems, information technology, or advanced educational background equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.
Responsibilities:
- Work with users to coordinate information exchange for support of systems changes.
- Develop and administer support documentation and provide training and coaching to end-users.
- Gathered business requirements from process owners & configured Sales order, Billing documents for intercompany.
- Understand the business process and solve the critical issues and understand the Change Requests & Incident process to communicate to the business as applicable.
- Should be able to handle the day-to-day production support issues and communicating to the business.
- Monitoring and updating issues, critical batch jobs, Interface related issues to update the business. Communicating with key users and application owners to update the status on CRs and Incidents.
- Training the user on application functionalities, providing continuous documentations, presentations about the existing and new functionalities.
- Interacting with end users Through Net meetings/phones/mails for resolvingthe Tickets.